Credentials
Training & credentials
The training behind the work, and the work that produced the wins.
Training
Microsoft 365 & Cloud Administration
Advanced proficiency — admin centre, Azure, SharePoint migration
AI & Agentic Workflows
Google Gemini and agentic AI patterns (2025)
GitHub Professional Suite
Actions, Copilot, and secure CI/CD (2024)
ITIL Framework
Service delivery and incident management
Selected wins
5 global accounts, 100% ISMS audit success
Concentrix Webhelp · 2022 — 2024
Turnkey 50-seat call centre
Voicestream Ltd · 2004 — 2009 · design, build, and operate
13-year site-wide infrastructure ownership
Webhelp Kilmarnock · 2009 — 2022