Work
Experience & selected projects
The career history, and the open-source work that's been happening in parallel.
Experience
October 2024 — Present
IT Technician
Active Office · Kilmarnock
Primary lead for client-side infrastructure and security remediation across a portfolio of SMEs. End-to-end M365 service requests, hardware troubleshooting, network diagnostics, and deployment of secure workspace configurations and endpoint device management.
May 2022 — October 2024
Global Client Security Manager / IT Lead
Concentrix Webhelp · Global
Bridged high-level security governance and technical infrastructure implementation. Directed the technical security posture for five global accounts, with 100% audit success on complex ISMS frameworks. Spearheaded infrastructure-focused security enhancements and stability work across multi-national teams.
September 2009 — May 2022
IT Technician / Team Leader
Webhelp · Kilmarnock
Infrastructure Lead for a major regional hub — servers, networks, and endpoint maintenance. Proactive patch management and hardware lifecycle planning reduced downtime. Led site-wide infrastructure refreshes, office build-outs, and Tier 3 escalations. Mentored junior staff in ITIL-based service delivery.
June 2004 — August 2009
IT / Dialler Manager
Voicestream Ltd · Kilmarnock
Designed and built a 50-seat turnkey call centre — servers, predictive diallers, and LAN connectivity — from a green-field site.
Selected projects
2026 · Personal site
agenticnexus.uk
The site you're reading — built in Next.js with static export, Tailwind, and MDX. Designed to age well and stay out of the way of the work.
2026 · Solo project
Flappy Bird (Pygame)
A feature-complete Flappy Bird clone built in Pygame — day/night mode, three difficulty levels, persistent leaderboards, medal system, and a polished game-feel loop.
2025 · Learning project
100 Days of Python
A hundred days, a hundred projects — from basic scripts to a Flask e-commerce store, a Spotify time-machine, and a scikit-learn earnings predictor.
2025 · Learning environment
Neovim toolchain
A collection of small projects built entirely inside Neovim and LazyVim — CLI tools, a Pygame platformer, a roguelike shooter, and an MSP-focused password generator.